What ignites you? 10 Tips on why you must know this.

I just finished watching one of my sports teams come out at the beginning of their game looking like the win was a sure thing. Then the second quarter started, and the team’s performance continued to plummet. Unfortunately, all the way to the end of the game. What happened? From my vantage point, the most obvious challenge was that they began playing together as a team, then resorted to playing as individual participants. Unfortunately, this is never a winning recipe when that happens.

Since I wasn’t physically at the game, I didn’t have the advantage of being able to fully appreciate all of the team dynamics which were occurring. However, I could take an educated guess, but it wouldn’t change the outcome after the fact of what was happening real time. So, was there something which could have been done to have changed the trajectory of the game outcome? Absolutely, and I have some more work to do with this team based on this reality.

You might surmise that I would be upset with the team’s performance outcome. I’m not, as the final score is not reflective of the actual attempts to have made this a competitive game. It was for the first period, and then the challenges of not being able to re-ignite the team set in. The momentum shifted and remained in favor of the opponent, and my team wasn’t able to overcome the powerful momentum their opponent had built up. Could they have changed the momentum? Yes, and that’s where the real story begins.

As I continued to watch the game, it felt as if I was watching a different sport. One where the objective wasn’t to set up their team members up for success, but to individually attempt to change their team dynamics. News flash. When this occurs, this rarely results in the outcome a team is looking for. In fact, it’s as if they go into “panic mode”, and disengage from the reality that they are playing a team sport. Yes, this is frustrating to watch, and it isn’t fun for anyone on the team to experience either.

When the trajectory of a team’s dynamics is shifting away from its favor during a game, or in any competitive situation (e.g., on a sales team), there is something which can be done to course correct this. It involves knowing and understanding each of the team members very well, and in fact, what personally and collectively ignites and motivates them. When this information isn’t understood, or applied, this is when opportunities to win or seek the performance level metrics you are trying to attain begins to evaporate.

However, when you can tap into and apply and appeal to both the individuals and the collective team, this is where you can turn a situation around to be in your favor. Yes, you can also keep this going, even when the odds appear to be stacked against you. I can credibly say this, as I’ve seen this happen more times in my career than I would have imagined was actually possible.

What is the second element which needs to be tapped into to ignite and change up a team’s performance? It’s a six-letter word, and an extremely powerful one. It’s “belief” in themselves, their team members, and the fact they can do what many others would deem to be impossible.

When a united team believes something is possible, this is where the “magic” can be the spark which ignites their minds and bodies to perform at an entirely different level. You know when you see this occur, and as an analogy, it’s similar to when the weather pattern suddenly shifts without warning. Remaining on the weather analogy, the team which is in need of being turned around experiences a tremendous burst of energy. One which is sustainable, and almost impossible for the opponents to get back control of. Similar to a momentum shift which is difficult to change.

If you are looking for ways to understand what ignites you, the team you lead or are on, I have some suggestions for you to consider applying.

  • Does your team have an agreed upon motivational accelerator?
  • Can you articulate what your true motivational accelerators are?
  • If you or your team does not know what your motivational factors are, take some time to figure out what they are, and write them down.
  • If you or your team need help with determining your motivational factors, ask someone who knows you or the team well. Have them share what they think they might be, or have an open-minded conversation with them and brainstorm on coming up with what they are.
  • The majority of people who are competitively oriented are typically fueled by wanting to win. However, what if you are on a team, and this isn’t a motivating factor for you? Will your lack of competitive spirit impact your or your team members performance? Not necessarily, it’s just that you will be motivated differently to either win, or attain the performance metrics you are focused on. Hint, determine what they are, and let others know this too.
  • For those of you who are achievement oriented, and the good news is that this is the number one trait for most team members. Now, factor in what aspects about achievement can serve to fuel you to either a successful outcome, or to help change your or your team’s performance momentum and trajectory.
  • Are you motivated by internal or external factors? You will need to know this, and so will your coach/leader and team members. Identify what those factors are, and make sure they can be applied in your favor.
  • How easily do you give up? Be honest with yourself. If you are on a team and they need you to commit to 100% believing in achieving sometimes what would seem impossible, what is it going to take to get you to attain this mindset? Perhaps you start with yourself. Then ask yourself if you truly trust that you will do everything you can humanly do to be the best team member you can be. Both from a performance and support perspective.
  • How would you rate your attitude? Especially in times of distress. Does your attitude become one which you are not proud of? What can you do to maintain your positive attitude, or who can help you to do this if you struggle to accomplish this?
  • If you are not fully able to appreciate what your own innate talents are, then how can you fully leverage them for your own benefit, let alone your teams? This is a rhetorical question, so begin with finding out what they are, and then begin applying them for a solid starting point.
  • Let’s assume you know what your talents are, that you are applying them, but others are not appreciating them. Ask to have a conversation with the person or people who fall into this category, and look to resolve this by having the goal of fully understanding and appreciating the talents you each bring to the team.

Emotionally, a loss of any kind is difficult. The good news is that you can learn a great deal from a loss. So, the take away from this should be to objectively debrief together on where the opportunities are to leverage this information to help you, and or, the team you lead. Doing this will develop the foundation you need to change the momentum and trajectory in your favor the next time you need to apply this “play” or strategic move. Chin up team! I believe in you. Now you need to do and show the rest of us you believe in yourself.

TAGS:  #Teams #Coach #Sportscoach #Leader #Leadership #Inspiration #Motivation #Talent #Talentdevelopment #Winning #Howtowin #Howtochangemomentum

Tips on asking for what you want. Pets successfully do this every day.

I get it. It can be intimidating to always ask for what you want. Does it have to be this way? No. As a matter of fact, let’s add asking for what you “really” want to the list of things that the concept of mindset can help you with. In full disclosure, I’m not a mindset expert, but the concept is simple enough to embrace and make it work in your favor.

If you have a pet, or have experienced being around one, you have witnessed them generally getting what they want. The thing that is more remarkable about this is that they don’t have the same advantage that you do, as you can talk, and obviously they can’t. So, given the fact you have a tremendous advantage of being able to express verbally to others what you want, shouldn’t this make it easier for you to do so?

Yes, having the advantage of being able to verbally communicate with others what you want should put you in a position to have this occur, but the reality is, it doesn’t for many people.

One of the factors contributing to people not asking for what they want is their confidence level. When someone’s confidence level is higher, it is easier for them to ask for what they want. Generally, because they are not afraid of the answer not being in their favor. However, you know the old adage of “you can’t get what you don’t ask for”. If you like thinking about statistics, in the case of asking for what you want, there is a chance that fifty percent of the time you will get what you ask for. Not bad, from an odds perspective.

Perhaps you would like your odds of asking what you want to be higher than fifty percent? Sure, why wouldn’t you? Especially if you are seriously committed to asking for, and getting what you ask for.

Let’s consider a real scenario of someone. Perhaps someone in a sales role. They are a great example, because they professionally practice asking for what they want. If you were to ask them is it easy for them to do their job, most of them would say that it isn’t. However, the rewards will often outweigh the downsides in their profession. So, they press on and either strategically figure out how to get what they want, or move on to a different scenario where they will.

Another approach a sales professional would take is to circle back at a different time, and to ask for what they want under different circumstances. In this case, timing and perhaps a different communication pitch was altered to be more appealing, or the solution they were offering made more sense. The bottom line is that they continued to ask for what they wanted, even though there was no guarantee their result would be different.

Preparation, persistence and consistency are three other factors which contributes to getting what you want. Sometimes you will need to prepare differently to approach going after what you want. A great example of this would be an athlete.

As we know, athletes need to consistently be preparing to pursue getting to where they, or their team wants to be from a performance perspective. Their persistence, focus and dedication towards driving to reach and attain what they want can also come in the form of having improved their ability. Enough so that they can have a conversation with their sports coach about obtaining more playing time. Or, more powerfully, getting what they want by demonstrating to their coach that they are at an entirely different performance level to warrant the coach giving them more playing time. In turn, providing the athlete with getting what they want via a non-verbal approach. In other words, the approach that pets take.

When people become frustrated by not getting what they want, they need to consider whether they actually articulated what they want? Curiously, some people will think that others should simply know what they want, and that that they don’t have to verbally express this. Sure, there are instances where this might apply, but in most circumstances, you will need to leverage the power of your verbal communication to accomplish this. More obviously stated, because the majority of people do not have the ability to read your or other peoples minds.

The power of persuasion gets talked about in both a positive and negative way. Let’s look at the power of persuasion in a positive light. When you are gearing up to ask for what you want, are you doing so with factoring in that perhaps what you are asking for is only going to benefit you? In some cases, this might be alright, but often there needs to be a point of reaching either a compromise, or potentially a quid pro quo. Not always, but its critical to factor this into your equation of asking for what you want.

If you are at a point where you would benefit from having some suggestions to consider to seek being able to ask for what you want, and to increase your odds for achieving this, here are some ideas for you.

  • Do you really know what you want, and are you potentially asking for something that you are not fully intent on obtaining?
  • How genuine are you coming across when you are asking for what you want? If you are not coming across at a heightened level of being authentic or sincere, your chances of obtaining what you want are going to decrease. 
  • Think about a time you asked for, and got what you want. A time when you were surprised that you did get what you asked for. What were the circumstances or what was the approach you took, and could this be repeated with other “asks”?
  • When you are asking for what you want, are you clearly expressing this, or are you making it difficult for the person or group you are trying to get a “thumbs up” from confused by your ask? Sometimes we think we are clearly asking for what we want, when in fact it is just the opposite.
  • If you are not in sales, you will need to practice asking for what you want in order to become more comfortable with doing so. I’m not saying you need to be at a sales professional level to get what you want, but it will help you immensely to try different “ask” approaches to see which ones deliver better results.

Everyone should be able to attain reaching a level of getting to the point of being able to ask for, and have a higher percentage of times when they get what they want. If they seriously want to achieve this. Are you ready to begin increasing your odds, and asking for, and getting what you want?

TAGS: #Business #Communication #Askingforwhatyouwant #Gettingwhatyouaskfor #Influence #Persuasion #Theartofpersuasion #Sportscoach #Leader #Persistence #Success #Tipsongettingwhatyouwant #Thepowerofpersuasion #Gettingwhatyouwant #Sales #Persuasiontips

What’s your worth? 10 Tips to consider.

If I were to think about myself as having a value associated with how I perceive myself, or worse, how others perceive me, I would be quite distressed. Although the interesting point in this consideration is that you hear people all the time referencing about either their own, but typically someone else’s worth. Or, perhaps they are discussing value?

In either scenario, my feeling is it would be incredibly difficult to come up with a formula to evaluate the value a person has each day. However, we know that many people love to have the ability to measure or compare and contrast. Either to another person, scenario or some other measurement which they deem to be important.

When I think about someone’s value or worth, I see it as a completely arbitrary measure, and in fact, one that would be in a constant state of flux. If we did have a formula to measure the value of someone, what would be some of the factors contributing to this equation? In my opinion, it will be extremely difficult to gain consensus on this topic, and who will really benefit from determining the criteria for measurement, or from being measured? 

Does it really matter how others evaluate you? I really don’t think it does, because any measurement is going to likely contain too many arbitrary and non-neutral considerations which won’t be able to be applied as a “one-size-fits-all” approach. So, why are many people fascinated with being able to define themselves via a standard of measurement? Does it help them to improve who they are as a person? Does it make them a person who contributes in a more powerful way to society? The list could go on forever in terms of what could be measured, but isn’t it more important to innately have a strong sense of your own personal value or worth?

For the sake of discussion, let’s say it is more important for everyone to strive to reach a place where they have their own comfort level in how they are contributing as a human to our society. Perhaps they have physical or mental limitations which would prevent them from reaching a maximum contribution level. Independent of this, wouldn’t it be satisfactory for both them and others if they were doing the best they could do given their limitations? I think it would.

Where I am challenged with my consideration of a person’s worth, is when it is solely based on factors that are revered by some people, and absolutely unimportant to others. In other words, too many people place a high value on a person’s financial worth. What’s worse is that these same people who are enamored by someone’s wealth, essentially cancel out other factors which shouldn’t be. Ones in fact that would negatively contribute to how a person is simply being measured and evaluated, based solely on their ability to have amassed wealth.

We know that not everyone who has amassed wealth did so on their own. Perhaps they inherited the wealth, or just happened to be fortunate with their timing and in a situation where they were an overnight wealthy person (e.g., the company they worked for went public, and their financial value skyrocketed overnight). I’ve seen this happen numerous times, and simply because these people now have a massive amount of money did not change the fundamentals of them being a worthy or valued human. Especially since currency is simply an arbitrary way of people agreeing on it having value.

My consideration of a person’s worth like currency is arbitrary, and should other people really have the power to judge your value? Think about this for a minute. The reality is that this does happen all the time, so what can you do about it? More importantly, do you care to do something about this?

If you are interested in doing something about impacting either your own sense of worth or value, there are in fact many things you have the power to do to impact it. Here are some suggestions on how to go about doing this.

  • What have you done today or recently to contribute to the well-being of others?
  • Have you invested in yourself to make yourself a healthier person both mentally and physically?
  • Do you have a written or plan in your mind which factors in leveraging your own talents which can both help to support you, and others too?
  • Consider the impact your value as a caring person would have on someone who might need some additional caring support. What could you do to increase your care level towards another person, or multiple people?
  • Starting today, what can you do to become a less self-centered person?
  • What can you do to come up with a different system to evaluate your own worth or the value you are contributing to our society on a daily or some consistent basis?
  • Think about why you might regard people who have more wealth then you do in a category of having a higher worth than you do?
  • Sure, having money can provide people with greater access to power and other opportunities, but does this really make them more valuable as a human?
  • Reconsider how you evaluate your criteria for both worth and success.
  • Factor in how being healthy, happy, having time to do the things you like to do, and having the ability to spend your time and attention on being with people you love can contribute to your worth and life value.

The expression of “life is a journey, enjoy the ride” is one which I am reminded by every day. Given this expression, I do my best each day to make sure I am paying attention to this sentiment. By perceiving my own worth and value to be at a level which I desire, and not having it impacted by what other people think, is what gives me the greatest satisfaction of knowing both my worth and value are exactly where I want them to be. Better yet? I’m the only judge that matters in what this means. I hope that if you are not currently at this level of thinking, you will be at some point in the near future.

TAGS: #Confidence #Self-worth #Leadership #Motivation #Positivity #Business #Teams

Age-nostic. Looking at your age differently, and why you should.

I have always subscribed to the saying “age is just a number”. In fact, I have thought about this more recently, as I reminded myself about two things. Don’t let my age define or limit me, and fully leverage the fact I have life experience to share with others.

During a conversation I was having this week with a friend, they were noting that they were regretful about waiting so long to do a project they are currently working on. For context, it happens to be an artistic type of project. I asked them why they waited to do the project until now, and it turns out they simply were not ready to take the project on before. Although from their perspective, their timing on completing the project isn’t ideal for them, the fact they are working on and will complete it is actually what matters.

This person was hyper focused on their age as being the reason they were regretful of not having completed the project before. I asked them if this project brought energy and joy into their life? I also asked them if they were proud of what they were working on? They confirmed that this project did bring them energy, joy and pride, and most importantly to them, it would provide them with a tangible legacy.

As I was thinking about both my age, and the person I referenced, I realized that I have a different approach to how I see the world. Not one that is based on accomplishing certain milestones at a particular age or decade, but one that is based on doing things when you are ready to do them, and have the confidence to accomplish them. This thinking has given me great personal comfort, as the type of professional work I am pursuing is taking me into unchartered territories and waters. Both of which I’m extremely excited about pursuing.

Will going forward into the unchartered waters and without any role models to look towards be easy? Of course not, but I am confident and know I have what it takes to be the pioneer and role model for others. This isn’t a description I might have embraced a decade ago, but as I have shed self-imposed restrictions which would have limited my thinking to pursue what I am going to be doing, it’s an incredibly freeing feeling!

One of the things I also realized from the conversation I was having this week with my friend, was that by placing self-imposed, or societal restrictions on ourselves in terms of when it is the “right time” to do or accomplish something made zero sense. That’s when the concept of wrapping my brain around being ageless, or what I referred to as being agenostic came about. My definition of agenostic is that you do not subscribe to defining yourself by your chronological age, and that you act and do things that provide your mind with motivation based on not having imposed limitations on what and when you can accomplish them. 

My entire life people have always told me I had a certain positive energy and vibe that was refreshing, and my kids always joke with me that they never think of me as being a particular age.  I attribute this mainly to the fact my outlook on life is so positive and filled with enthusiasm. This is also despite many of the obstacles I have encountered. In fact, I do my best to look at obstacles as opportunities to learn and grow from, which I believe helps to contribute to my agenostic approach to life.

Is being agenostic for everyone? It can be, but, it’s really a mindset you decide to embrace. I fully embrace it, because of the benefits I find it offers me on a daily basis, and which fuels my desire to continue to think this way.

Since by nature I am highly motivated to help others, and have a heightened sense of empathy for those who need additional support in their life, I also need to take the time to remain focused on aspects which positively contribute to my agenostic thinking. So, I do have to be mindful of actions which I could take that would not contribute to supporting how I think. This includes pruning people from my personal and professional circles who are not supportive. It also includes making sure I have a strong balance in my life, and am focused on including doing things that support good health and well-being.

I have been privileged to work and be engaged with some of the most inspirational people in our society. All of these people have one thing in common, and it is that they do not allow others to put restrictions on what they are capable of accomplishing. In fact, when people place restrictions on them, they are more inclined to go well beyond and accomplish far greater things in these scenarios.

Some would say these people are highly achievement or competitively oriented, and they may be, but it’s actually more than this. It comes down to the fact they also live their life without self-imposed limiting accomplishment or experience restrictions.

If you are a leader, sports coach, trusted advisor or someone who simply wants to subscribe to benefitting from adopting an agenostic approach, here are some suggestions to help you to do so.

  • Make a list of all of the reasons or excuses you can come up with about why you can’t do or accomplish something.
  • For every item on your list, come up with at least one solution that could eliminate your reasons or excuses for not being able to accomplish something.
  • If there are reasons or excuses on your list that you cannot come up with a solution for, who could you share them with that could help you to find a solution?
  • Are you ready to free yourself from self-imposed age restrictions? What will it take for you to confidently say yes to this?
  • Besides excuses and reasons, come up with another list of how you imagine you will feel, and what your life will be like when age related restrictions are eliminated.
  • Create a list of the things you will be accomplishing, looking forward to doing and that will be bringing both energy, joy and greater satisfaction into your life when you begin experiencing doing things you restricted yourself from doing before.   
  • Visualize how you will feel, and where you will be mentally and physically when you consider adopting the concept of being agenostic.

If and when you decide to adopt the concept of embracing being age-nostic, let me know, as I’ll be looking forward to speaking with you, and hearing about all of the exciting things you have to look forward to, and that you are going to be doing in your life!

#Business #Leadership #Motivation #Inspiration #Satisfaction #Life #Balance #Lifebalance #Visualization #Eliminateagerestrictions #Noexcuses #Nolimits #Nolimitations #Success #Happiness #Notdefinedbyage #Notdefinedbyyourage #GenX #GenY #GenZ #Millennials #Boomers #SportsCoach #Leader #TrustedAdvisor

Making your company “sticky” – Employee retention redefined.

Most people are not entrepreneurs. However, we are presently living in a period where many employees appear to be both dreaming about, and taking action towards either self-employment, or searching for a “unicorn” company. In other words, the type of company that ticks off all of the aspects of what an ideal company would be like to be employed by. Does this company exist?

Perhaps because the definition of what an ideal company to work for is harder to define, or even harder to find if you do come up with a definition, is there a happy medium that employees would be content with? This puts both the employee and the employer in a difficult stand-off, but not an impossible one.

One of the challenges companies face with retaining employees is the employee’s dissatisfaction with feeling like they are truly serving a purpose by working there. Let’s face it, in reality it will be a stretch for many companies to be able to define and align their company with offering all of their employees a heartfelt purpose for working there. Or is it?

Sure, some companies will have obvious reasons you will want to work there, and it could be based on the mission or the product or services they are offering others, but what if your company doesn’t fall into these categories? The good news is that despite the fact a company many not have an intriguing reason for attracting and retaining employees to be there, there is something else they should be considering. A consideration that a number of sports teams and their coaches have cracked the code on.

When you think about a sports team, you might first consider who the team is lead and coached by. You might then consider the type of sport they play, and where their team is located. All things not being equal, I’ll keep this analogy simple, as I see and want to share some dramatic parallels to sports teams being compared to companies.

The first parallel is that both sports teams and companies all have a defined leader. The second comparison is that in both scenarios, the people all need to work together. They also need to do their best work to have a quality outcome. So, how is it that some teams and companies are able to consistently outperform others? Are they stronger, smarter, more talented, being paid more, or are they more motivated or in better health? Perhaps, but none of these are the reasons some teams and companies will have better retention than others.

One of the reasons that sports teams and some companies have figured out and cracked the code on being successful with employee retention has nothing to do with a tangible aspect. It has to do with how the athletes and employees feel about how much they are appreciated by their coach or leader. Is it really that simple? Actually, it is, but the hard part is figuring out how to make athletes and employees feel appreciated.

Let’s dial-up the “way back” machine and take all of us back to when we were first entering school. One of the things most of us were taught, or witnessed, was that it was important to be nice to others. To apply simple manners and to be respectful of one another. Do any of these things cost any money? No, but they are some of the foundational aspects of what contributes to why athletes and employees remain at their company. Even thrive.

When a person feels they are treated well, are respected by their surrounding team members, are being invested in by their coach or leader (e.g., via attention, challenging them, communicating and listening to them, teaching and mentoring them) this matters. Or, if a person feels that they are contributing in their own way to a collective goal or mission, this will make all of the difference in a teams or a company’s retention levels. So, what’s the problem? The problem is that this formula isn’t either understood, or appears to be a mystery or magic trick for sports teams and companies who are having retention challenges. Is this your team or company?

You don’t have to pay attention to the news to know about the Great Resignation, you simply can talk to anyone in your personal or professional circle and you will learn about someone who is part of this scenario. Perhaps you are even someone contributing to it? If you are contributing to this scenario, or if you are a sports team or employer trying to figure out how to retain your greatest asset (e.g., team members, employees), I have some suggestions for you.

For sports team members/employees:

  • Other than making a living, what research did you do to determine your team or employer was the right fit for you? Have you defined what the “right fit” is for you?
  • If you haven’t defined what your values are, it would be a great time to do this too, as you can then have a higher percentage of them aligning with the team you will be joining.
  • Can you play a role in being a mentor or finding a mentor on your team or at your company?
  • If having a flexible schedule is important to you, but not for your company, could you reach a compromise?
  • Are there projects or opportunities within your company that would be an incentive for you to be engaged with? Sometimes doing activities/projects outside of what we are professionally focused on, can help to inspire you to want to continue working there.
  • When was the last time you had a meaningful conversation with your coach or boss? If your answer was never, can you imagine attempting to have this type of conversation?
  • Is personal balance in your life compromised because you either feel compelled, or have to work constantly? Or, you feel this way because your mind is occupied by work or your team 24/7? Is this your challenge to contend with, or is the team or company culture contributing to this? Maybe both? Only you can control your balance.
  • Do you know how to strike a balance between your personal and team/work scenario? Sometimes it’s easier to apply the blame on external factors, when it’s you that are the actual culprit for not investing in learning how to find balance in your life.

Employers/Sports Teams:

  • What investments have you made, or programs have you recently offered that would make your company or team more attractive to be a part of?
  • What are you doing to make your employees feel valued and appreciated?
  • Have you asked your team or employees what matters to them, and what beyond a paycheck and benefits are reasons they are associated with your team or company?
  • How would you rate your ability to inspire and motivate your team or employees on a regular basis?
  • How comfortable are you with having vulnerable and meaningful conversations with your team or employees? If your comfort level is low, have you considered what you can do to increase your level?
  • What do you really know about your team or employees beyond what their resume or they have told you? Chances are good that this is an area you could significantly improve upon, and with many options which could be considered to do so.
  • If you were to design a blueprint for the ideal company to work at, can you honestly say that you know what the ideal company blueprint would include? Start by coming up with 5-10 ideas that you can brainstorm on with others.

We all can agree that making your team or company a “sticky” or ideal place to work won’t happen overnight. However, making the investment in figuring out the equation to do so will be beyond worth it, as it will provide you and those impacted with the satisfaction of being on a team or at a company that isn’t just a placeholder on their team or work resume. Imagine being on this team or working at that type of company. It does exist, and I hope you find it, or create it.

TAGS: #Employeeretention #Teams #Leadership #Leader #Sportscoach #Coach #Management #Employeeretentiontips #Teamretentiontips #Motivation #Worklifebalance #Balance #Vulernable #Vulnerability #Communication #Thegreatresignation #Employeerention #Howtoretainemployees #Howtoretainemployeesduringthegreatresignation #HR #CEO #President #Humanresources #Peopledevelopment #Business