I had the good fortune of learning a long time ago about the influence a handwritten note can have, and I can credit my Mom for teaching me this. She wasn’t a business person, she was a nurse, so she clearly had an appreciation of the impact words can have on others.
Initially when it wasn’t my choice to be writing handwritten thank you cards to people who had done something nice for me, or given me a gift, it seemed like and arduous task. One I actually tried to avoid doing. Mainly because I am dyslexic, and when I was younger, writing was not a talent I had developed. However, my notes were all sincere, and it established a wonderful and lifelong habit of sending handwritten notes.
Recently I was going through some boxes in my attic, and I came across a box which was filled with letters that I had saved. All of them were written before the internet came about. The amazing thing about these letters, was that they captured a time in my life I had not thought much about. Most of the letters were from my friends from high school and college, and they were mainly letters reminiscing about experiences we had together, updated me on what they were currently doing, or telling me they missed me, and were looking forward to seeing me again.
When I received those letters, they appeared to have arrived at the perfect time, as I was either home sick, or missing the person that sent them. Hearing from them cheered me up.
Some people might think of writing a letter or a card, especially in the professional world as being old fashioned. Perhaps it is, but since fewer people are writing them, they have a greater impact when they are received. In fact, I have saved the handful of cards I have received over the past few decades from other professionals.
One of the cards I saved was from a CEO I was working for. I was in fact shocked to have received a handwritten note from him, but it was probably one of the most impactful ones I had ever received. Why? Because I was incredibly disappointed by the way he handled a project. He knew this, and he knew he had made a mistake with the approach he initially took.
The CEO’s letter to me was an apology and thank you letter. In the letter, he told me that he should not have pulled rank on me, or have overridden one of my decisions, and he regretted that he did that. He expressed both his regret, and sincere appreciation for how I handled myself professionally, and for how exceptionally well the project I was leading turned out. Receiving this letter was actually shocking, but it provided me with an entirely new lens on this leader. A much more positive one, as I could see that he had taken the time to be reflective, had learned from the mistake he had made, and was willing to own up and take responsibility for owning his decision and actions. When I think about this situation, I don’t think verbally hearing what he had written would have had the same positive impact. In fact, I know it would not have.
I can understand that some people might not feel confident about being able to craft a handwritten note, but let me assure you, you can write one with greater ease than you imagine. It just takes some practice, and the good news for you, is that it doesn’t have to be a long note. Consider the size of most traditional thank you cards. They are literally about four inches wide, and three inches long. That’s not a lot of writing real estate, so this can work in your favor. Even better? If you buy a traditional “thank you” greeting card, they often have something written inside, so you only have to add a sentence or two to personalize your note.
If you still are not convinced that you should be writing more handwritten notes to people, here are some other reasons to consider why you should be doing this.
- Writing a handwritten note doesn’t take much effort, but the person receiving it will consider that you put genuine effort into doing this.
- There isn’t any downside to saying thank you to someone, especially via a handwritten note.
- If you are a leader, you should absolutely be regularly crafting handwritten notes. No exceptions or excuses for why you are not. As they saying goes, “lead by example.”
- Yes, manners are still noticed. Especially when good ones are exhibited, and crafting a handwritten note ticks off the box of having good manners.
- Being thoughtful isn’t overrated, and sending someone a handwritten note can speak volumes in your favor when you do this.
- Sure, you can stand out on social media, but consider this. When do you think the person you are trying to influence the most received a handwritten note? Consider standing out from the crowd by finding your pen and a card to send to them.
- Handwritten notes can cover a wide variety of topics. Consider all of the people you could write a card to, and what you could express to them from a positive perspective.
- Keep the negative notes to yourself, as they tend to do more harm than good. However, writing them can be cathartic, but I don’t recommend sending them.
- Consider the last time you received a handwritten note from someone. Perhaps you can return the favor and send one back to them?
So, having expressed my views about the power of handwritten notes, don’t be surprised if you get one from me one day. I’ll also be waiting to see who will take me up on my concept of leveraging the power of a handwritten note. Maybe I’ll receive one from you?
TAGS: #Leadership #Business #Success #Rolemodel #Leadbyexample #Impressions #Firstimpressions #Leader #Leaders #Positiveinfluence #CEO #Communication #Management #Marketing